Contact Preference Centre

Edit your contact details and/or your communication preferences below. Once you have made changes to your information, click the Update button.

Contact Details

Note: To change your email address or company information, please contact Customer Solutions in the US, Canada or Mexico.

* Indicates a required field​

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Please note that opting out of a communication type will remove all associated communications as reflected below.​


Communication Preferences​

      Weekly Bulletins
  • Carload News​
  • Intermodal News​
      Customer Advisory
  • Labor updates
  • Service Interruptions
  • Cross border shipping
  • Holiday Service Plans
  • Maintenance of Way
  • Technology outages/updates
      Pricing/Tariffs*
  • KCS Tariff Updates
  • KCS Accessorial Services
  • KCS Rules Publications
      Events and Marketing
  • Events notifications/invitations
  • New product/Service offering
      Surveys
  • Ad-hoc and annual customer satisfaction surveys​
      Fuel Surcharge​*
  • KCS Weekly and Monthly OHD



*Communications to customers who use MyKCS or are shipping with on the former Kansas City Southern. You can also opt in to CPKC fuel surcharge, pricing and tariff communications via your Customer Station account or at https://www.cpkcr.com/en/subscriptions.